How much time do I have to make an exchange?
If I regret my purchase, how do I proceed?
how to Exchange / Return?
how do I post a product?
how do I use my exchange voucher?
my exchange voucher has expired. Can I renew it?
can I exchange products purchased during a sale or from the outlet?
can I change the delivery address?
what are the shipping/delivery options?
the shoulder delivers throughout Europe?
what are Shoulder's official social media channels?
can I use the birthday coupon via WhatsApp?
how can I buy the item I liked in the store through WhatsApp?
If you have doubts about sizing and fit of our products, how do I find out what's best for me?
can I exchange an item via WhatsApp?
what are the operating hours of the digital store?
what forms of payment does Shoulder accept?
Oops! I chose the wrong payment method. Can I change it?
what is the timeframe for payment confirmation?
Free Shipping Voucher Regulations